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LEAVING FEEDBACK

 

If you have a complaint or any other feedback whether positive or negative, or a suggestion for improvements, we would appreciate hearing from you.

 

To lodge a complaint or give feedback, you may:

write to us at:

 

Practice Manager

King Street Medical

Suite 4, 67 King Street

Warrawong, NSW 2502

 

Or call us on (02) 4243 9250 and ask to speak to the practice Manager; or email us at medical@kdsm.com.au

 

King Street Medical takes complaints seriously, and upon receipt will examine the complaint and investigate internal procedures. We will endeavour to respond to your complaint within 30 days of submission.  

If you are not satisfied with our response to your complaint, you can contact the Health Care Complaints Commission  – https://www.hccc.nsw.gov.au/  phone: 1800 043 159,  Monday to Friday from 9am – 5pm

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.

 

Australian Health Practitioner Regulation Agency (AHPRA)

Telephone: 1300 419 495

Postal Address: AHPRA GPO Box 9958, Sydney NSW 2001

Web: www.ahpra.gov.au

 

Refer to our Privacy Policy regarding complaints relating to a privacy matter.